TERM OF CONDITION
All bookings must be made through info@surfingpanaitan.com
* A deposit of 35% per person for their quoted holiday is required to secure resort/boat dates.
* Your booking will be held for 7 days. If your deposit is not received within 7 days, the system will automatically cancel your booking.
* Any payment or part-payment constitutes acceptance of PSC’s Terms and Conditions.
All deposits are non-refundable to ensure the administrative costs of your booking are meet.
* The balance of your booking must be paid 90 days prior to your departure.
* In the event of a last minute booking, the booking must be paid in full with the reservation.
* All moneys must be paid in AUD or USD dollars.
* Payment may be made through by bank transfer
* You are responsible for the 4% service charge to Bank Transfer. This charge will be added to your final invoice.
* You are responsible for a $25 USD Bank Transfer Fee for each International Bank Transfer. MSL is not responsible for your bank transfer sender fees.
* In the event we receive a Bank Transfer Fee on your behalf, we will immediately forward you the invoice for payment.
* Confirmation of bookings and deposits will be sent via email once moneys have arrived in MSL bank account.
* All prices quoted are for MSL trips only and do not include any international or domestic air fares.
There are no refunds of any kind given for poor surf, inclement weather, airline related delays or cancellations and late departures from your designated trip date or itinerary.
* We take no responsibility for cancellations due to any external disturbances or changes to your personal circumstances such as: political, environmental, illness, family/work issues, or any other unexpected situation which may occur that is beyond our control.
* There are no refunds given for reasons pertaining to: unstable global, national, or local political or natural conditions that do not directly pose a threat to the safe operations of Panaitan Surf Camp.
* In the event of cancellation (depending on the circumstances), PSC may in their discretion negotiate a credit note for a future trip to PSC.
* We will accommodate requests for a change of a confirmed arrival date provided according to our availability
* If a booking is rescheduled with 90 days minimum notice by email, no rescheduling fee shall apply.
* If a booking is rescheduled with 60 days minimum notice (but less than 90 days) by email, a rescheduling fee equal to 25% of the paid deposit moneys shall apply.
* If a booking is rescheduled with less than 60 days notice by email, a rescheduling fee of 50% of the paid moneys shall apply.
* MLS may in their discretion provide a credit note in whole or in part for days not used resulting from premature departure.
* All moneys paid are non-refundable, but under certain conditions and with at least 90 days notice may be transferred to a future date on a credit note.
* Due to our remote location we are unable to provide credit card facilities. (We hope to be able to provide these facilities in the future.)
* All island expenses to be paid in Indonesian Rupiah ($IDR) prior to your departure from the resort.
* Our own trusted staff in Padang can assist you with ATM locations provided your transfer allows sufficient time.
* PSC will provide Airport-Hotel-Airport return transfers in Jakarta as part of the package price.
* PSC is not responsible for ANY accommodation or incidental costs in Padang.
* Panaitan Surf Camp prohibits the transport of any weapons, drugs, etc. We will accept no liability and will assist authorities if a search of the vessel is ordered. PSC reserves the right to refuse access to our vessels and charters to persons that are intoxicated, known to possess drugs, are abusive or considered a threat to the safety of the vessel or those aboard.
* The safety of our guests is our first priority. The crossing from Carita, Sumur, Tanjung Lesung is operated by Panaitan Surf Camp and is dependent on weather conditions. The decision to cross is based on the discretion of the experienced captain of the chartered vessel. In such a situation, we will do all we can to minimize disruptions to your trip. However, please note that neither Panaitan Surf Camp nor the operators of the chartered vessel will be liable for any additional expenses that may incur or any time lost.
* Panaitan Surf Camp will use due care for the provision of its services and activities provided to you. MSL takes no responsibility or liability for any illness, injury, loss or damage to property, accident or expense due to association or activities partaken on PSC premises or or any other claim arising from involvement in any activities or provision of any services howsoever suffered, even in circumstances where staff of PSC may have negligently breached any duty of care that it or they may owe or have owed in connection with such activities, conduct, supervision, or the provision of services.
* Panaitan Surf Camp will not be held liable for any accidents, injury, or loss of life, which are inherent risks involving traveling and surfing. Panaitan Surf Camp will not be held liable for injury, death, damage, financial loss, costs, expenses, travel delays or inconvenience arising from any travel misfortunes beyond our control, such as weather, natural disasters, disease, war, acts of terrorism, late arrivals or departures due to mechanical failure on any car, speed boat, airplane, or ferry transportation to, or from Panaitan Surf Camp
* PSC is not responsible for health problems that may arise from environmental factors during your stay.
* Your passport must be valid for a minimum of 6 months from the date of your departure
* You must obtain a thirty (30) days VISA upon your arrival to Indonesia for the cost of USD $25.
* For certain nationalities, a valid visa is required for travel. Please consult with your Embassy well in advance to find out what rules apply to you.
* Jakarta Airport Departure Tax rates are $75,000 rupiah for International Departure and $35,000 rupiah for Domestic Departure. All departure,
* Airport and Airline taxes are your responsibility.
* You are travelling to one of the most remote surf regions in the world that is occasionally hampered by unstable local politics, infrastructure and natural disasters; please ensure the Airline tickets you purchase in advance are through an airline which is flexible with date change and destination changes and has a minimal cancellation policy. Again as per items under Payment – There are no refunds of any kind given for poor surf, inclement weather, airline related delays or cancellations and late departures from designated trip date or itinerary. In addition, there are no refunds given for reasons pertaining to unstable global, national or local political or natural conditions that do not directly pose a threat to the safe operations of Panaitan Surf Camp When you agree to Terms and Conditions of Panaitan Surf Camp, you travel at your own risk
* Panaitan Surf Camp will not be held liable for any lost or damage to any luggage.
* Panaitan Surf Camp does not accept responsibility for late arrival or non-arrival of surfboards, surfboard bags, diving equipment or any other luggage
* Panaitan Surf Camp is not responsible for airline board fees or airline baggage policies.
* Panaitan Surf Camp does not accept liability or expenses for missed/cancelled flights, delayed international or domestic departures of flights or transfer of destination * Any group/individual who misses their connection to Panaitan Surf Camp due to cancelled /delayed or missed flights will only be transferred to Mentawai Surf Lodge at an additional charge equal to the cost of this transfer/handling.
*Any costs associated with assistance of transfer will be at your expense.
* Any changes to your flights and/or accommodation (or any additional ground handling) will be at your expense.